Privacy Policy

Last updated: 1 January 2025

NKStudio (Enterprise No. K2020518335), registered at 221 Reaphila, Lenasia South, Grasmere, Gauteng, 1833, South Africa ("we", "us", or "our"), operates the TikTok Comment Sales-Lead platform ("the Service"). This Privacy Policy explains how we collect, use, and protect your information.

1. Information we collect

We collect information you provide directly to us when you register for an account, subscribe to a plan, or contact our support team. This includes:

• Name and email address
• Billing information (processed securely by Paystack — we do not store card details)
• CRM credentials for HubSpot or Zendesk integration (stored encrypted)
• TikTok video URLs you submit for monitoring
• Keyword lists you configure for lead filtering

2. Data we process on your behalf

To deliver the Service, we access publicly visible TikTok comment data on videos you specify. This data is:

• Scanned in real-time against your keyword filters
• Forwarded to your designated CRM (HubSpot or Zendesk) if it matches your criteria
• Not stored permanently on our servers beyond the minimum necessary for deduplication

We only process data from public TikTok videos. We do not access private accounts, locked videos, or any TikTok content that is not publicly visible.

3. How we use your information

We use collected information to:

• Provide, operate, and improve the Service
• Process subscription payments via Paystack
• Send transactional emails (account notices, lead alerts)
• Respond to support enquiries
• Enforce our Terms of Service and campaign limits

4. Data sharing

We do not sell your personal information. We share data only with:

• Paystack — payment processing (subject to Paystack's privacy policy)
• HubSpot / Zendesk — as directed by you when leads are forwarded to your account
• Hosting providers — Vercel (frontend) and our backend infrastructure provider, for service operation only

5. Data retention

We retain your account data for the duration of your subscription and for 30 days after cancellation, after which it is deleted. Payment records are retained for 7 years as required by South African tax law. Comment data processed for lead filtering is not retained beyond the active scraping session.

6. Security

We implement industry-standard security measures including encrypted storage of credentials, HTTPS-only communication, and server-side payment verification. No payment card data is stored on our systems.

7. Your rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at nkstudio@studio.za.

8. Cookies

Our website uses minimal cookies for session management and analytics. We do not use advertising cookies or third-party tracking cookies.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact us

For privacy-related questions or to exercise your rights:

• Email: nkstudio@studio.za
• Phone: 011 092 5142
• Address: 221 Reaphila, Lenasia South, Grasmere, Gauteng, 1833, South Africa